MANAGED IT SERVICE

CO-MANAGEDONE

Our Co-Managed IT Services are designed to help your in-house IT stars with support, projects and IT management.

Enhance your team’s capabilities by integrating our expert support specialists and consultants, who will act as a natural extension of your in-house IT team. Benefit from our advanced technology platforms designed to simplify your IT management.

Meet Co-ManagedOne

The Benefits of Co-ManagedOne.

Tailored Support

Every in-house IT team is unique, ranging from a solo frontline engineer to a full team with an IT director and senior engineers. Our support service is tailored to complement your team’s structure, offering a selection of 1st, 2nd, and 3rd line support, along with project and strategic guidance. You have the flexibility to select only the services that enhance your team’s strengths, exactly where it’s needed.

Holiday, Leave and Out Of Hours Cover

Our co-managed service ensures uninterrupted IT support when your team are on holiday, on leave, or out of hours. Providing essential backup when your staff are unavailable, maintaining operational continuity and efficiency.

Project and Strategy Support

Rely on our two decades of experience and the strength of our team, which has successfully delivered countless IT projects. Our strategic services are designed to help you expand and optimise your operations through the effective use of technology. Co-ManagedOne includes a set number of monthly hours for you to use. Purchase more as required.

Access to Expertise

We have experience managing and supporting hundreds of organisations. Benefit from this broad experience by consulting with our experts. A set number of hours are included in Co-ManagedOne each month, with more available for purchase.

Access to Software

IT providers like Atomyc use a range of software solutions to make supporting their customer base much easier. This software usually requires an expensive baseline financial commitment, making it difficult for in-house IT teams to justify the expense. Access to this software is included with Co-ManagedOne.

Monitoring

We provide round-the-clock monitoring of your computers and servers, ensuring performance and uptime. Our system automatically generates service desk tickets for proactive issue resolution.

Co-Managed One Software.

Halo PSA: Ticketing

Halo PSA ticketing centralises issue tracking for efficient workflow and accountability. It improves team communication and speeds up issue resolution, boosting customer satisfaction. Robust analytics provide insights to optimize service operations.

IT Glue: Knowledge Management

IT Glue centralizes documentation, enhancing accessibility and organization. It improves team collaboration and efficiency by providing a single source of truth. Robust security features ensure data protection and compliance.

Ninja One: RMM

NinjaOne RMM streamlines IT management by centralising device monitoring and maintenance. It enhances efficiency with automated tasks and remote support. Comprehensive reporting and alerts improve system reliability and performance.

Lionguard: Configuration Management

Liongard automates IT documentation and system insights, increasing efficiency and accuracy. It enhances visibility into IT environments, allowing proactive issue resolution. Continuous monitoring automatically updates IT Glue with the latest documentation, ensuring you always have current information.

The Co-ManagedOne Package.

Tailored Support

1st Line Support

2nd Line Support

3rd Line Support

10 x 5, 12 x 7 or 24 x 7

Onsite Support

IT Management Support

IT Strategy Support

Project Support

*Select from the services above.

Software

Ticketing: Halo PSA

Knowledge Management: IT Glue

RMM: Ninja One

Configuration Management: Lion Guard

*Every IT resource gains access to the above software.

In-House IT Resources?

No In-house IT Resources?

Co-ManagedOne is ideal for businesses that have in-house IT resources. If you do not have in-house IT support, look at ManagedOne. ManagedOne provides your business with all of the core IT services it needs to function, and much more, leaving you to focus on what you do best.

Are You A Small Growing Business?

ManagedOne is designed for businesses with more than ten computer users. If you like the sound of ManagedOne and have a small growing business, we offer ‘ManagedOne Lite’. A bespoke package for those early growth stages and who want the right IT foundations. Heavily discounted to support new and small businesses.

Atomyc are always responsive, polite, knowledgeable and a pleasure to work with. Highly recommended.

Tom Douglas, Ridgeway IT

Knowledgeable, supportive and incredibly responsive team. Atomyc, went the extra mile to help me, in fact they worked on a Bank Holiday to complete the work. Would recommend to any organisation looking for pragmatic, friendly and expert support.

Stephen Jones

FAQ.

How is a Co-Managed service different from a fully managed IT service?

A fully managed service takes full control of all elements of your IT. A Co-Managed service is a partnership where you retain full control and engage with us in a way that bolsters your internal team. Co-ManagedOne allows you to pick the services you need without taking the things you don’t.

How cost-efficient is Co-Managed IT Support?

It is more cost-effective than maintaining a full in-house IT team, especially when considering salaries, training, holidays, and benefits.

What is Co-Managed IT Support?

Co-Managed IT Support is a service designed to augment your in-house IT team by providing access to additional 1st, 2nd, and 3rd-line support as needed. It also offers access to the software tools we use to facilitate easier IT management, giving your team the necessary cover and relief during busy periods or leave.

Can Co-Managed IT Support help with IT projects and strategy?

Absolutely. The service is not just about support but also includes project and strategy assistance to help you grow and streamline your operations using technology.

How does Co-Managed IT Support benefit my business?

It provides your business with scalable support that grows with your needs. You gain access to a broader range of expertise and resources than may be available in-house, ensuring that your IT infrastructure is managed efficiently and effectively.

Does Co-Managed IT Support include onsite support?

Co-ManagedOne primarily includes remote support. However, if onsite support is required and not included in your package, it is available on a per-site visit chargeable basis.

What are the support hours for Co-Managed IT Support?

The service desk operates out of the UK, New Zealand, and New York, enabling 24/7 coverage if necessary. Standard support hours are 10 x 5 (weekdays from 8:00 – 18:00), with options to extend to 12 x 7 or 24 x 7 coverage.

GET IN TOUCH.

We’d love to hear from you! Whether you have a question, need support, or want to learn more about how our services can help you maximize the potential of Microsoft 365, we’re here to help. Fill out the form with your full name and email address, and our dedicated team will get back to you promptly. At Atomyc, we are committed to providing personalized solutions and exceptional customer service to help your business thrive.